Cosmo Casino

Cosmo Casino New Zealand Review (2023)

That casinos adopt seductive titles is a given. Cosmo Casino Online New Zealand is no exception. The term “Cosmo” beckons as a prefix relating to the world or the universe. While that isn’t strictly true for Cosmo Casino, gamblers in Aotearoa New Zealand will be pleased to know their country is among the several who can enjoy wagering on its platform.

A quick visit to the website reveals Cosmo Casino is urging Kiwis to “drive right into the heart of big city gaming where a world of thrills awaits you … Get ready to feel as cool as a true cosmopolitan, as you walk away with all the cash”. Now the word “cosmopolitan” denotes diverse appeal and that is also questionable considering Cosmo Casino offers a very limited live-dealer casino experience and no sports betting, compared to other marquee rivals in the iGaming industry.

But don’t let that deter you from engaging on Cosmo Casino’s platform, especially if you’re a newcomer to the wagering world and pokies is your thing. That’s because the smart but no-frills website’s easy to navigate. Its lounge opens its doors to those who seek simplicity in the pursuit of virtual gaming happiness.

Cosmo Casino, under the management of the Rock Swift Group Ltd, is an infant in the online casino playground. Part of the Casino Rewards Group, it came into existence in 2017. You can’t go past its “instant millionaires” holding up billboard-sized cheques with winners’ quotes declaring how they came into fortune while waiting at the airport terminal, on a quick toilet stop, or the one who was “going to throw up” on finding out how her luck had changed.

That Cosmo Casino brandishes a Malta Gaming Authority licence and conforms to its quality control standards will be music to the Kiwi gamblers’ ears in terms of peace of mind. Kahnawake Gaming Authority issues the Rock Swift Group a licence and regulates its operations. The online casino operator subscribes to the 128-bit SSL encryption technology software to protect New Zealanders from unscrupulous identity thieves and financial account hackers in the murky cyber domain.

Factor in the seamless registration process, $NZ10 deposits/withdrawals, and the Mega Moolah bonus for newbies. Top it up with the 100% match on second deposit and the overall high percentage payout in a relatively quick time to find out why Cosmo Casino shouldn’t raise any suspicions. 

Range of Games

Let’s get the obvious out of the way at the Cosmo Casino lounge. The online casino site offers Kiwi gamblers what they want more than anything else — pokies. More than 550 online pokie (online slots) games are available to players. The variety and quality are undeniable because Microgaming is the architect. The online card and table games are limited but ideal for those who wish to find their virtual feet before embarking on more complex offerings.

Cosmo Casino makes no bones about what’s in store for those who back their instincts in the quest to feed their need for flutter from the 3-reel or 5-reel pokies. New Zealand iGamers are left with no ambiguity surrounding how much they can pocket, including the progressive jackpot variants such as Cash Splash, Major Millions, Mega Moolah, and Treasure Nile. For Kiwis gamblers who are at the stage of teeing up themselves on a blend of luck and skills, the handful of video poker games will beckon.

Pokies

Whether it’s popular titles or an element of exclusivity in games, Cosmo Casino claims to have Kiwi gamblers covered. That comes with the caveat of the online operator’s promise of “two of our very own exclusive online slot [pokie] games you won’t find anywhere else!”. Wonderful news for Kiwis but, frankly, the least Cosmo Casino could have done was named the games, or, to have iGamers frothing around the mouth like other online casinos do had a drop-down page to give them a taste of what it’s about. That’s before the newcomers are expected to register and log in.

Here’s a mix of a range of popular and exclusive pokie titles on the Cosmo Casino platform:

• 5-Reel Drive
• Agent Jane Blonde Returns™
• Arctic Fortune
• Book of Oz
• Crystal Rift
• Electric Diva
• Golden Goose — Winnings Wizards
• Hellboy
• Immortal Romance™
• Mega Money Multiplier
• Thunderstruck II™

Card & table games

No matter how much you love pizzas or Chinese/Japanese cuisine, everyone needs a change of diet. Kiwis who feel a little “pokied out” have the option of trying their hand at card/table games at the Cosmo Casino. The cluster of random number generator (RNG) games, not dissimilar to a lion’s share of other online casinos, are down-to-earth variations but serve the purpose of offering a change.

New Zealanders can immerse themselves in the video or live versions of this gaming ecosystem. Whether it’s baccarat, blackjacks, craps, poker, or roulette, Cosmo Casino caters. Its website links offer general tips to beginners on how they can play the games better — “Aces are your best friend”, “It’s you versus them” and “Know your lingo”, in blackjack, for example.

Video poker comes in a digital section of its own, albeit with only a handful of variations. However, Kiwi gamblers who enjoy croupier interaction will find a live-dealer section that’ll whet their appetite.

Here’s a mix of what Cosmo Casino lays out on its table:

• Aces and Faces
• American Roulette
• Atlantic City Gold Series Blackjack
• Caribbean Draw Poker
• French Roulette
• Jacks or Better
• Live Monopoly
• Live Super Sic Bo
• Vegas Strip Blackjack

Payout Percentage

Because of the emphasis on pokies, Cosmo Casino boasts an average payout percentage rate of 97.2%. That puts Cosmo Casino among the best top-50 paying online casinos in New Zealand. To put that in perspective, the likes of SkyCity Online Casino pay 97.7% and Jackpot City Online Casino forks out 97.8%, so Cosmo Casino’s only a few decimal points off the top payout merchants.

However, in many respects, that’s a credit to Microgaming for its generous return to player (RTP) ratings on pokie (slot) machines. Payout percentage or the RTP is a gauge of what Kiwi gamblers can anticipate recovering, theoretically as a rule of thumb, from every sum they wager at Cosmo Casino. To give you an example, if Cosmo Casino has an RTP of 97% then New Zealand iGamers can expect to pocket $NZ97 for every $NZ100 they place as bets. Again, this is in theory although eCOGRA certifies every pokie machine.

While this signals Cosmo Casino’s generosity and fair play, Kiwi players are advised to do their homework because other factors also determine how much they’ll win. The most glaring one with Cosmo Casino is its wagering requirement of 200x. That is a whopping three to four times higher than some of the other online casino operators in New Zealand. No doubt, the payout percentage, including that of (30x wagering requirement) bonuses, of the other types of card and table games is considerably higher on the other spectrum of the scale.

Software Manufacturers

In September 2015, the gambling world raised its champagne flutes to toast what was, in effect, a marriage made in online casino industry heaven. Evolution Gaming, the brainbox behind live-dealer online casino technology, had sealed a deal with pokie machine geniuses Microgaming to assume the mantle of the main provider. That meant, Evolution Gaming had the right of way to mastermind the intricacies of live casinos to more than 400 gaming sites, enabling Microgaming to focus on its European clientele.

For that reason, Cosmo Casino also is benefiting from two arch-rivals now working as an integrated giant to make the best possible iGaming platforms for New Zealanders to enjoy. While Cosmo Casino’s live-dealer lounge isn’t on a par with some of its online casino rivals, its pokies platform is up there with the pacesetters. Throw in its exclusive games and you have a better appreciation of why Cosmo Casino would rather do just one thing but do it thoroughly.

Loyalty Programme

 When it comes to the two-way street of devotion from New Zealand gamblers to Cosmo Casino, the online operator prefers to play the game of numbers rather than the smell of money. In other words, the online casino rewards Kiwi players instead of focusing on how much money they wager at any given time. You don’t have to be a high roller.

Cosmo has a Casino Rewards Loyalty Scheme, as opposed to most of the other notable rivals’ VIP Programme. To offer New Zealanders more traction, Cosmo offers gamblers a six-storey status structure for the opportunity to muster loyalty points from playing on Casino Rewards Group sister casinos, such as Casino Kingdom, Casino Share, Grand Mondial, UK Casino Club, Vegas Slot, Yukon Gold Casino, and Zodiac Casino, to name a few. Belonging to the 18-member affiliates programme means the group is able to develop a network of millions of gamblers who automatically qualify for a slice of a multi-million-dollar fiscal cake.

To keep in stride with the opposition, Cosmo Casino beckons Kiwi gamblers with cash offers, free spins, gifts, and sign-up promotions. Every 100 points is worth $NZ1 in the chips denomination. For good measure, it offers the incentives of weekend bumper bonuses as well as dangles other related cashback carrots. Chuck in the random lucky jackpot draws and sweepstakes to appreciate why Cosmo Casino’s loyalty programme isn’t something to be sneezed at.

Mobile Games & Apps

With the world at your fingertips for the better or the worse these days, it makes perfect sense to have the iGaming faithful on the digital grid, too, to let people find their happy place. Cosmo Casino doesn’t have every game on its mobile casino, but you can safely say it does offer most, especially pokies, to acknowledge that Kiwis do yearn for the ultimate experience. Needless to say, the online casino’s mobile traction is as good on hand-held devices as it is on desktop portals and laptops.

New Zealand gamblers can download the app with smart loading times or dive into the browser for instant play at an optimum level. What you simply need is an uninterrupted internet connection because nothing makes you want to pull out your hair more than a buffering service that holds you at ransom. Androids and iOS are ideal but ensure the latter packs the grunt of at least 8.0 and deep fusions for better textures.

Cosmo Casino NZ has gone the extra mile to ensure its website features fit snugly into the hand-held devices, no matter what their specifications. Like most forward-thinking online casino operators, Cosmo Casino doesn’t lead you to a landing page to click on to APK files for installations. Mercifully, the wonders of the HTML5 software open the digital doors to the online casino world for a seamless, safe, sensational iGaming experience.

At last count, the no-deposit bonus wasn’t available on the Cosmo Casino mobile app, but rest assured all the other bells and whistles — welcome bonus, free spins, loyalty points rewards, and banking options — are a given in the compatibility stakes. Promotions also are up for grabs. Because the Cosmo Casino mobile app for some games doesn’t require an internet connection, its efficiency has an edge over the mobile site. For those Kiwis who have browser capability on their HD TV screens, the Cosmo Casino experience becomes bigger and better.

Customer Support

Let’s face it — just because every online casino professes to offer a round-the-clock, every day of the year service to its clientele, it doesn’t mean the operator becomes a snapshot of efficiency, right? Providers of the ilk of Cosmo Casino NZ recognise that. They know that New Zealand gamblers can differentiate between sloppy lip service and those who go beyond the call of duty to help soothe their pain points.

If Kiwi players knock on the customer support door, Cosmo Casino knows it needs to oil the hinges to its play lounge to ensure there aren’t any annoying squeaks. One bad experience is all it takes to put off clients. Its agents need to be able to tick all the boxes professionally and in smart time to ease the stress in allowing Kiwis to enjoy their iGaming experience.

Cosmo Casino is mindful that every gambler deserves respect because he/she isn’t a caller but a valued customer. Its agents must have their ears tuned in and their fingers on the player’s pulse. They must slip into the shoes of the New Zealanders to comprehend their gripes with empathy. Patience becomes a virtue. On the grounds of the agents’ vast knowledge of the online casino industry, the gamblers must be gifted positive options to wave away negativities.

That said, Cosmo Casino provides a live-chat avenue on its customer support page to prompt immediate answers to any queries you may have. No doubt, the online casino advises its clients to go to its FAQs link first to see if the pain points are among those other New Zealand players have encountered on their journey. Emails at support@crhelpdesk.com are also an option but they emphasise it may take up to 48 hours to receive a response. Cosmo Casino does mention responding to phone-call queries in its FAQ link at the bottom of landing pages but fails to list the phone number.

Payment Methods

Most astute gamblers do their groundwork on what are the best avenues to carry out transactions on a digital platform before embarking on their online casino expedition, as it were. Yes, it pays to do that. It goes without saying that going the extra yard to read the terms and conditions also negates heartache and stress when depositing or withdrawing money. Like all online casino operators, Cosmo Casino uses the most well-known brands.

Cosmo Casino NZ provides New Zealand gamblers with a spectrum of choices and ease of accessibility when seeking financial avenues to carry out transactions. They include rudimentary bank cards as well as a swag of e-Wallet options for those who are more digitally savvy. Hey, the online casino even takes pre-paid vouchers — on a minimum $NZ10 deposit for any method.

What will warm the cockles of Kiwis is that deposit methods at Cosmo Casino — like most other reputable online casinos offering services in the Aotearoa New Zealand cyberspace — are prompt and come with no clauses or fees. If for some reason you should come across any hurdles in depositing, simply login to your account on the website or browser, navigate to the banking section, and click on the live-help button to engage with a friendly and helpful agent from the 24/7 support crew.

Nevertheless, New Zealand iGamers must take note that they may strike situations where Cosmo Casino transaction procedures may reject the deposit. Several reasons can be attributed for that to happen. The online casino’s bank may reject your transaction because the internet may have disrupted the process to render the data submitted as incomplete. It could be due to simple reasons, such as the wrong billing information relating to the credit card on the Cosmo Casino banking page (using office address but registering under home address), or your deposits request may be out of kilter with the online casino’s daily/monthly ceilings on deposits for any individual.

Here’s a snapshot of some of the deposit methods that appeal most to New Zealand gamblers on the Cosmo Casino site:

• EcoPayz
• E-transfer
• Instant Banking
• Interac Online
• lixium
• MasterCard
• Neteller
• Paysafecard
• Skrill
• Visa

The withdrawal process at Cosmo Casino sets the bar at a minimum of $NZ50 for debit/credit cards and e-Wallets. Now, should you need to take out money for instant banking, then brace yourself for a fiscal uppercut of $NZ300. Not surprisingly, the duration for withdrawals will vary and is dependent on what payment method Kiwis opt for.

• Direct bank transfers: 6 to 10 working days.
• e-Wallets: 1 to 3 working days.
• MasterCard/Visa: 3 working days.

Cosmo Casino ensures any withdrawal amount remains dormant in your account for up to 48 hours before it’s processed the next business day. During that duration, you have the option to navigate to the banking page to “reverse withdraw” that amount if you wish to carry on playing on the online casino’s site. Be prepared to undergo a rigorous identification process before any money will be released to you. That will include person IDs, residential addresses, and payment method verification. The authentication exercise can take up to 5 to 10 working days. While that can be frustrating, Cosmo Casino is of the view that it’s in the best interest of both parties, rather than letting you undergo more heartache down the road.

Factor in fees. Resorting to direct bank transfers for withdrawals will set back Kiwis to the tune of $NZ50, should they take out less than $NZ3,000. However, be wary that withdrawing a sum above $NZ3,000 raises the fees to $NZ100. All the other methods of payment don’t have any withdrawal fees attached to them.