Genesis Casino

Genesis Casino UK Review (2023)

Genesis Casino is a relatively new “outer space” themed online casino that was launched in 2018. The casino is run by Genesis Global Gaming LTD, a company that also runs other online casinos such as Casino Cruise, Casino Planet, Spinit, and Vegas Hero.

While Genesis Casino is relatively new, its parent company has been around for a while now — Genesis Global Gaming was registered in 2015 and is licensed by Curacao iGaming, Malta Gaming Authority and the British Gambling Commission. With the casino compliant with 3 renowned gaming authorities, it’s safe to assume that Genesis casino is legitimate and trustworthy.

Genesis Casino offers a variety of quality games including mainstream casino genres, table games and slot games. Some of the main developers on the site include Microgaming, NetEnt, NextGen Gaming, NYX Interactive and Play’n Go. 

The casino’s extra prominence mainly comes from slot games and live casinos. For instance, its collection of progressive jackpot slots’ payouts runs in the millions. Besides, the live casino feature provided by Evolution Gaming also comes with high-quality streaming of over 70 different games. 

This detailed Genesis Casino Review covers the games offered, their payouts, and some of their key developer partners. We also detail their VIP programs, mobile betting programs and customer service among other unique features.

Genesis Casino Games

It’s common for new casinos to take some time to build a comprehensive market portfolio. Well, Genesis seems to have hit the ground running. Its games portfolio is as generous as they come with welcome packages, high-quality slots, mainstream table games and weekly promotions that should help you stick around after signing up. 

Whether you are a novice player or a legendary gambler, you are sure to find something worthwhile at Genesis casino. Even better, Genesis casino has set up a separate site for its roulette games. 

Here are the games offered under different gaming categories at the Genesis casino. 

Online Slots

Online slots are one of the most popular online casino sections, especially for lovers of video slots. The section offers progressive jackpots and classic slot machines at your convenience. Besides, the progressive slot games at Genesis Casino are provided by some of the leading gaming developers thus are extremely entertaining. 

You can enjoy the following online slots as offered by Genesis casino:

• Wild Wild Chest
• Reel King Mega
• Tiki Fruits
• Starburst
• Hugo
• Twin Spin
• Rich Wilde
• Fire Joker
• Immortal Romance
• Jumanji
• Gonzo’s Quest
• Mega Fortune
• Hall of Gods
• Halloween
• Bloodsuckers II
• Mega Moolah
• Fu Er Dai
• Butterfly Staxx
• Planet of Apes
• Playboy
• Jurassic World
• Luchadora 
• Divine Fortune 
• Dead or Alive 
• Joker pro

With these selections, Genesis offers a captivating gambling experience for online casino lovers. 

Table Games

If you are into digital variants of dealer games, Genesis’s solid table games selection should keep you engaged. The platform has 60 general table games with different versions of the popular ones. There’s even a separate section for roulette titles with 40 different games. 

Here are the table games available:

• Atlantic City Blackjack, Classic Blackjack, Vegas Strip Blackjack, Multi-Hand Blackjack, European Blackjack and Spanish 21 Blackjack
• Baccarat and Baccarat Gold
• Pontoon
• American Roulette, European Roulette, French Roulette, Roulette Pro and Advanced Roulette. 

Each game has its own set of rules, so get into grips with them before participating in these table casino games. Fortunately, the site lists all the applicable rules to ensure that players know what is expected before placing their bets. This is highly important not only for new players but also for the regulars — understanding the rules can be the difference between winning or losing a bet.

Video Poker

Genesis casino seems keen on capturing the attention of every casino player, especially with their video poker section. Card game enthusiasts will likely be thrilled by the extensive list of video poker titles on the platform, including the popular ones such as Deuces and Joker. 

Genesis Casino offers the following selection of video poker games:

• All American
• All Aces
• Bonus Poker, Bonus Poker Deluxe and Double Double Bonus
• Deuces Wild, Bonus Deuces Wild, Deuces & Joker, Deuces Joker Power Poker
• Joker Poker, Joker Power Poker
• Jacks or Better, Tens or Better
• Louisiana Double
• Super Bonus Bingo.

Live Dealer Games

The live dealer section welcomes you to the most fascinating aspect of online casino gaming. This section provides all the actions as you would have it if you visited a casino in person. 

The section has over 80 live dealer games powered by the popular Evolution Gaming and NetEnt. If you wish to enjoy the real-life experience of casino gaming, immerse yourself in this Genesis casino section. Genesis Casino’s live dealer games also have a feature that lets you talk to other punters in the various games you will be playing. 

The live dealer games cover all the selections in card and table games. You can enjoy the following popular games in the live dealer section on the Genesis casino platform:

• Dream Catcher
• Baccarat
• Roulette
• Blackjack
• Texas Hold’em
• Three Card Poker 
• Caribbean Stud
• Three Card Poker

Besides the above-mentioned categories, Genesis offers its players an extra set of novelty games where they can try their gambling prowess. Here is something a little different for all the punters out there wishing to try out the gambling experience on the Genesis platform. 

• Bingo
• Triple Chance Hi-Lo
• Arcade Games
• Super Wheel
• Scratch Cards
• Germinator
• Keno

Game Developers

The Genesis Casino platform is powered by the most reputable gaming software developers in the UK, making it a one-stop shop for some of the best casino games. 

If you’re looking to play in only the popular titles, Genesis Casino is guaranteed to have your portion. Here you’ll come across casino games developed by; 

• NetEnt
• Big Time Gaming
• Evolution Gaming
• Microgaming
• NYX Interactive
• Quickspin

These developers ensure that Genesis is always stocked with the best casino games there is to be enjoyed by its customers. 

Bonuses And Promotions

Like many gambling platforms throughout the UK, Genesis Casino utilises a range of promotions and casino bonuses to attract new customers and retain existing ones. For instance, it offers several welcome bonuses as well as daily and weekly promotions. 

However, the welcome bonuses such as their 100% up to £100 and the live casino offer contain restrictions on the payment method. Besides, you can only enjoy one of the two bonuses.

Here are some of the other most popular bonuses that UK customers are treated to. 

Live Casino Cashback Bonus

Genesis Casino offers plentiful bonuses to boost your gaming experience for existing customers. This includes the live casino cashback offer, where every Tuesday you receive a 10% cashback bonus. This cashback bonus is capped at a maximum of £200. 

To activate this offer every week, players can click on the bonus button to grey it out and then click on it again to reactivate it. The cashback’s minimum amount is set at £2 and only pays out on real money wagers. Besides, it is paid on bets lost during the promotional period. However, players processing withdrawals will not be eligible for this cashback.

Weekly Bonus Mission

Another reason why Genesis Casino continues to thrive is the weekly bonus mission. This promotional offer enables players to win 25% of the deposited amount. To be eligible for this offer, players must deposit a total of £50 from Monday up to Thursday. 

Lightspeed Monday

Bonuses are plenty aboard the Genesis casino platform. The Lightspeed Monday offer can be claimed by players who wager £10 or more on different casino games from Thursday to Monday. The reward comes in the form of free spins which you can use to start your week in style. 

The exciting bit is that if you got free spins in a particular casino section this Monday, you’ll receive free spins for a different category of casino games the following Monday if you qualify. This is meant to provide players with a unique casino experience every week. 

Remember to always check the terms and conditions attached to all the available Genesis Casino bonuses. This will ensure that you don’t miss out on the bonus that you so rightly deserve. 

Mobile Compatibility

The Genesis Casino mobile version for Android and iOS smartphones is quite user friendly. The site is optimised for mobile, with most of the titles available. If you wish to experience the live dealer games, scratch cards, table games, roulette or online slots on the go, Genesis Casino has got you covered. 

The layout is simplistic enough and the graphics are just as good as on the web version. You can easily access and manage your account balances at the bottom of your screen.

Deposits and Withdrawals

When you open an account with Genesis Casino, you’ll be required to make a deposit before you can start playing. Proof of identity is required as part of the casino's conformity to KYC requirements. These documents are used to verify your account and make you eligible to participate on the online casino platform. 

Deposits into Genesis Casino betting accounts can be made through the following payment methods:

• Neteller
• Skrill
• Credit and Debit Card
• EcoPayz
• Paysafecard

All deposits made via the above payment methods will reflect in your account instantly. Genesis Casino has a minimum deposit amount of £10 and the maximum is set at £500 — however, Paysafecard deposits have a maximum limit of £300. 

Deposit transactions do not incur any fee unless those fees are charged by your bank, in which case the platform does not cushion these charges. 

For the purposes of making a withdrawal, Genesis Casino enables you to make withdrawals through the same method used for deposits. Withdrawals made using Skrill, Neteller and EcoPayz are capped at £2300 with the payment processing instantly. 

As expected, debit and credit card withdrawals take much longer to process. The average waiting time is usually 1-3 business days, while bank accounts can take up to 5 business days for the withdrawn amount to reflect in your bank account. 

The maximum withdrawal you can make is £5,500 in a week and £22,000 in a month. However, clients enrolled in the VIP programs may be rewarded with higher withdrawal limits.

Loyalty or VIP Program

Genesis Casino has an exclusive VIP program that powers up your gambling adventure through the platform. As a VIP member, the following benefits accrue:

• Exclusive VIP events
• Exclusive bonuses
• Personalised birthday gifts
• Holiday trips
• Dedicated account managers
• Las Vegas gateways
• Faster withdrawals
• Monthly prized draws.

To join the VIP program, simply sign up and play with real money. You can elevate your VIP status by constantly participating in various casino games on the platform.

Customer Support

The customer support system at Genesis Casino has been touted as one of the best with customer reviews on Trustpilot pointing out the multi-channel communication. The customer support team is professional and responsive to all customer queries. They try to ensure that you end the chat until you’re satisfied that your concern has been fully addressed.

 You can reach out to the support staff via the following channels:

• Email: support@genesiscasino.com

Replies via email can take up to 5 hours which makes it useful for general queries but unreliable for urgent customer needs. 

• Live chat

The on-site live chat is available 24/7 and provides the best avenue to raise urgent matters such as deposits not reflecting or account being locked. 

• Telephone

 UK customers can reach out to the customer help staff through the toll-free number – 0800 7555 348. 

An online casino’s customer support system says a lot about the betting experience when using the platform. Genesis Casino scores highly in that aspect — most customers claim that this is probably the best thing Genesis Casino has had to offer compared to its competitors.